Privacy Policy

Privacy Policy

We understand that your privacy is important to you and it’s important to us too. The Museum and Gardens is owned and managed by Harlow Council and we want to continue to protect this important heritage site for enjoyment now and in the future.  This privacy notice tells you what to expect when the Museum team collect and process your personal information.

How we collect your personal information

Most of the time your personal information will be provided by you directly – for example if you decide to sign up to receive the Museum and Walled Gardens newsletter or mailing list, or when you submit a question via our website or register your interest in an upcoming event.

Why we collect your personal information

Your information will be used to keep you up to date with activities at Harlow Museum & Walled Gardens. For example, you may want to view the latest newsletter or join the mailing list.

Unfortunately, if you do not wish to provide your personal information to use, we may be unable to provide you with the service or information you require.

We do not sell your information to other organisations. We do not move your information beyond the UK. We do not use your information for automated decision making.

What personal information we collect

We will only need your name, address, telephone number and details of your preferred method of contact (such as your email address).

How we will use your data

By signing up to our newsletter/mailing list or registering interest for an upcoming event you are consenting to receiving digital newsletter and other targeted or relevant promotion. At any time you may opt-out of the service by selecting the unsubscribe link at the bottom of the email.

Who your information may be shared with (internally and externally)

We will sometimes need to share information with other departments within the Council.  For example we may need to share visitor information to ensure the safety of the public, or to assist with the oversight and management of the facility.

How long we keep your personal information

As a matter of principal, all personal information will be held securely and will only be retained electronically for as long as is necessary for the purpose for which it was provided.  Where it is no longer necessary to hold your information, it will be securely destroyed. More detailed information on the Councils retention periods can be found on the council’s records retention policy, which you can find on our main privacy notice page.

Your rights with respect to your personal data can be found on the councils main privacy notice page.

How to contact us

If you want to request information about our privacy policy, please contact us by email to  [email protected].  Alternatively you can write to us at: Data Protection Officer, Harlow Council, Civic Centre, The Water Gardens, Harlow, Essex, CM20 1WG.

For more information on how the Council collects, uses and protects personal information generally, details of the council’s Data Protection officer (DPO) and the council’s role as a data controller, complaints and queries, as well as your rights as a data subject, please see the Councils main privacy notice

Changes to this privacy notice.

We keep our privacy notice under regular review. This privacy notice was last updated in April 2022.

Cookies Policy

Cookies are small text files. They are primarily used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The Harlow Museum & Walled Gardens website uses some unobtrusive cookies to store information on your computer or device.

Cookies help us to do the following:

  • Measure how you use the website – so that it can be adjusted and improved over time to make sure it continues to meet your needs.
  • Remember usernames and preferences – so that you don’t have to keep re-entering them whenever you visit a new web page.
  • Analyse how well our website is performing – so that we can make sure there are no problems with accessing our website.

Cookies on our website:

How to contact us


Data Protection Officer
Harlow Council
Civic Centre
The Water Gardens
Harlow, Essex
CM20 1WG


[email protected]